The Good Practice (GP) project is coordinated by Politecnico di Milano. As of now, 38 Italian Universities and 4 Schools of excellence participate in the project on a voluntary basis.
- Cutomer Satisfacion: measuring how happy customers are with the services provided by conducting two anonymous surveys, one for Academics, PhD Students and Research Fellows and one for staff;
- Organizational well-being: assessing the psychological workplace climate and the knowledge of the evaluation system by conducting an anonymous survey for staff only.
Evaluation of the total cost, the cost per unit, the FTE for each service provided by the School emplying indicators and drivers.
Data analysis and usage
For further information, please contact the Planning, Control and Quality Unit at firstname.lastname@example.org